Refund policy

Preorders

DependaBob is currently sold as a preorder. Bob does not exist yet.  You may cancel your preorder at any time before it ships, for any reason, for a full refund. Email dependabob@gmail.com with your order number and we'll process it. No explanation needed.

If our estimated ship date changes, we'll email you. You can cancel for a full refund or keep your place in line — your choice, and we'll ask before assuming either.

Once Bob ships

If you're not happy with him, return him within 30 days of delivery for a full refund. He should be in the condition you received him, with his cards and packaging.

Email dependabob@gmail.com with your order number to start a return. We'll send instructions. Please don't send anything back before we've confirmed the return — packages sent without a return authorization can't be processed.

Customers cover return shipping unless Bob arrived damaged.

Damaged or wrong item

Inspect Bob when he arrives. If he's damaged, defective, or not what you ordered, email us within 7 days with a photo and we'll make it right — replacement or refund, your preference. We cover shipping both ways.

How refunds work

Once we receive and inspect a return, we'll email you. Approved refunds go back to your original payment method within 10 business days. Depending on your bank, it may take another few days to appear.

If more than 15 business days have passed since we approved your refund and you haven't seen it, email us.

Questions

Email us at dependabob@gmail.com for any questions.